Field notes

Long-form pieces — not release notes.

2025-02-14

Designing wait curves that survive fluorescent corridors

Why we bias toward matte ramps, larger numerals, and footnotes that read under tired eyes—not just prettier charts.

Tags: wait visibility · visual design · operations

2025-04-03

How we keep allocation conversations grounded when everyone wants a single headline digit.

Tags: heatmap · facilitation · wards

2024-11-21

A lightweight memo format so planners know when a refresh skipped a holiday batch.

Tags: cadence · forecasting · documentation

2025-01-09

Why we hard-stop thin cohorts even when leadership wants a chart anyway.

Tags: benchmarking · governance · ethics

2024-09-30

Stable, monitored, experimental—three words that reduce misread metrics in short meetings.

Tags: leadership · reporting · governance